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Last Updated: May 10, 2026

1. Introduction

Welcome to Refener.

Refener (“Refener”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly and transparently.

Refener operates a platform that helps connect artists, hosts, organizers, audiences, and collaborators in order to create, discover, promote, and attend live cultural experiences, music events, house concerts, and creative gatherings (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:

  • visit our website,
  • create an account,
  • purchase tickets,
  • apply to host or perform,
  • communicate with other users,
  • attend events,
  • or otherwise use our Services.

This Privacy Policy applies to:

  • Visitors who browse the website,
  • Registered users,
  • Artists,
  • Hosts,
  • Organizers,
  • Guests and ticket buyers,
  • Collaborators and service providers,
  • Individuals who contact us or subscribe to updates.

By using Refener and our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

Depending on how you use Refener, we may collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • City and country
  • Profile photos
  • Social media or website links
  • Artist, host, or venue descriptions
  • Event details and listings
  • Payment and billing information
  • Messages sent through the platform
  • Support requests and communications
  • Audio, video, or photographs uploaded to the platform
  • Ticket purchase information
  • Preferences and interests related to events or music

Providing this information is voluntary, but some features of the Services may not function properly without it.

2.2 Information We Collect Automatically

When you use Refener, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language settings
  • Pages visited
  • Referral URLs
  • Time spent on pages
  • Approximate location based on IP address
  • Cookies and tracking technology data

This information helps us improve the platform, prevent fraud, and better understand how users interact with our Services.

2.3 Information Related to Events

Hosts and Organizers

If you host or organize events through Refener, we may collect:

  • Venue or location information
  • Event schedules
  • Capacity and attendance information
  • Ticket sales data
  • Payout information
  • Public event descriptions and images

Your address or personal contact details may only be shared with confirmed participants, artists, collaborators, or attendees when necessary for the event.

Artists

If you are an artist using Refener, we may collect:

  • Artist or stage name
  • Biography and promotional materials
  • Music and media links
  • Performance history on the platform
  • Payment information
  • Availability and event preferences

Public profile information may include your artist name, photos, biography, links, and public event listings.

Guests and Ticket Buyers

If you purchase or reserve tickets through Refener, we may collect:

  • Ticket purchase history
  • Event attendance information
  • Email address
  • Payment and billing information
  • Event preferences

With your consent, your email may be shared with artists or organizers so they can notify you about future events, updates, or related experiences.

3. How We Use Your Information

We may use your personal information to:

  • Provide and operate the Services
  • Create and manage accounts
  • Process ticket purchases and payments
  • Facilitate communication between users
  • Match artists, hosts, organizers, and collaborators
  • Personalize user experience
  • Improve our platform and Services
  • Provide customer support
  • Send important service-related communications
  • Send newsletters and marketing communications where permitted by law
  • Prevent fraud, abuse, and unauthorized access
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Analyze platform usage and performance

We only process personal data where we have a valid legal basis to do so.

4. Marketing Communications

We may send you updates about events, artists, features, promotions, or other Refener-related news.

You can unsubscribe from marketing communications at any time by:

  • clicking the unsubscribe link in emails, or
  • contacting us directly.

Even if you opt out of marketing messages, we may still send you important account or transactional communications.

5. Cookies and Tracking Technologies

Refener uses cookies and similar technologies to:

  • Keep users logged in
  • Remember preferences
  • Improve platform functionality
  • Analyze traffic and usage
  • Provide security protections
  • Measure marketing effectiveness

You can manage or disable cookies through your browser settings. Some parts of the Services may not function properly if cookies are disabled.

6. Sharing of Information

We do not sell your personal information.

We may share personal information in the following circumstances:

6.1 Service Providers

We may share information with trusted third-party providers that help us operate the Services, including:

  • Payment processors
  • Email delivery providers
  • Analytics providers
  • Hosting providers
  • Customer support tools
  • Ticketing and event tools

These providers may only use personal information as necessary to provide services on our behalf.

6.2 Event-Related Sharing

Certain information may be shared between artists, hosts, organizers, collaborators, and guests when necessary to facilitate an event.

For example:

  • Artists may receive attendee information when users opt in,
  • Hosts may receive booking information,
  • Guests may receive venue details after ticket confirmation.

6.3 Legal Requirements

We may disclose information if required to:

  • comply with applicable law,
  • respond to legal requests,
  • protect the safety or rights of users,
  • investigate fraud or abuse,
  • enforce our Terms or policies.

6.4 Business Transfers

If Refener is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

7. International Transfers

Your information may be stored or processed in countries outside your country of residence.

Where required by law, we implement appropriate safeguards for international data transfers.

8. Data Retention

We retain personal information only for as long as necessary to:

  • provide the Services,
  • comply with legal obligations,
  • resolve disputes,
  • enforce agreements,
  • maintain security and fraud prevention.

We may retain anonymized or aggregated information for analytics and research purposes.

9. Security

We use commercially reasonable technical and organizational safeguards designed to protect your personal information.

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location and applicable law, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Restrict or object to certain processing
  • Withdraw consent
  • Request portability of your information
  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

11. Children’s Privacy

Refener is not intended for children under the age required by applicable law in your jurisdiction.

We do not knowingly collect personal information from children without appropriate consent.

12. Third-Party Services and Links

Our Services may contain links to third-party websites, payment services, ticketing systems, social media platforms, or embedded content.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the “Last Updated” date and may provide additional notice where required by law.

Continued use of the Services after updates become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact us at:

Refener
Email: [email protected]
Website: https://www.refener.com

15. GDPR Privacy Rights (EU/EEA/UK Users)

If you are located in the European Union, EEA, or United Kingdom, you may have additional rights under the General Data Protection Regulation (“GDPR”) and related laws.

These rights may include:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

The legal bases we rely on may include:

  • performance of a contract,
  • consent,
  • legal obligations,
  • and legitimate interests.

Requests may be submitted to:[email protected]

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